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Frequently Asked Questions

User Guide

Thank you for visiting the MCR application (Member Change Request) at AHCCCS. In order to use this site, you must have an active account.
For questions, please read the FAQ or contact our Customer Support Center at (602) 417-4451.

** ATTENTION - SHARING ACCOUNTS IS PROHIBITED **

Please remember that sharing account logins is prohibited and violates the AHCCCS User Acceptance Agreement. You should NOT share your user name and password with any other individuals. Each user must have their own web account. Access to the web site can be terminated if the User Acceptance Agreement is violated.

Use your MCR account to log in.

If you don't have an account, Please use the Register New Account option on the Menu or Click Here

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Password

	Forgot your Password? Use the Forgot Password link on the Menu or Click Here
	Passwords are case-sensitive. After 3 failed attempts, within 15 minutes, your account will be locked out, and you will either need to contact Customer Support to unlock your account or use the Forgot Password feature.